patient advisory service
0800 033 6024
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The Team

Joy Parker-Fleming (Senior Patient Advisor)

Joy has extensive knowledge of the discipline having worked in surgical units across the UK and with a variety of surgeons globally.

Her extensive and varied experience ranges from the delivery of patient care, accompanying patients to theatre, observing procedures and patient recovery, essentially meeting the needs of the patient until they were fully discharged. This care and support has generally continued long after the discharge from the surgeon's care, greatly enhancing the patient's recovery and level of satisfaction.

Her advice is regularly sought after from the national press to TV companies (ITV, Channel 4 Channel 5 and BBC 1) researching for Cosmetic/Plastic surgery programmes. Joy has been an invited guest on numerous radio stations including, BBC Radio 2, Five Live, BBC Radio Scotland, with appearances on Channel 5, BBC Look North, , NBC, CNN and 5 Live news.. PAS is recognised as a leader in the field for independent aesthetic advice.
Toni Jenkins RGN. RM. PGDip (Senior Nurse Advisor)

Toni qualified in 1987 at Thomas Guy School of Nursing, Guy's Hospital London and is a Clinical Nurse Specialist, in a London teaching hospital. She has over 20 years of experience within the NHS and private sector, including bariatric and re-constructive surgery.

Many of her patients require reconstructive surgery so has extended her private practice and now also works as the senior nurse advisor to Patient Advisory Service and a select group of London based plastic surgeons with clinical duties and adherence to CQC standards. She provides PAS patients with qualified clinical advice under the direction of your specific surgeon.

In addition to working with a variety of surgeons within the UK and Europe, the nursing team members travel frequently to attend European seminars and International conferences to ensure they remain fully updated and aware of the latest research and developments within the fields of anti-ageing medicine and cosmetic surgery.
Dr Catherine Hood (BA BMBCh (Oxon)

Dr Catherine Hood qualified in medicine from the University of Oxford where she won several prizes for her studies. She subsequently lectured at the Oxford Medical School in Communication Skills, based in Ethox, the Oxford Centre for Ethics and Communication in Healthcare, a post she held for nine years.

She regularly travels to lecture in the UK and Europe. Catherine has worked in the field of female health for twelve years and is currently an associate specialist at St George's Hospital, London.

She studied psychosexual medicine and is a member of the Institute of Psychosexual Medicine. Catherine is an experienced broadcaster and writer. She recently presented the popular series 'A Girl's Guide to 21st Century Sex' for Channel FIVE, is the current agony Aunt for GMTV's LK Today (ITV1) and regularly appears on 'The Wright Stuff' Channel (FIVE).

She was the face of the 'Discovery Health Channel' and has contributed to documentaries for Channel 4, BBC3 and FIVE.

Catherine writes a weekly relationship column in the Sunday Mirror and is a regular contributor to many national magazines including 'B' and 'Company'.
Francine Kaye

Francine brings her skills to advises patients on the science of looking good and feeling great. She brings the latest non-invasive technologies and anti-aging strategies that motivate patients to look and feel their best pre and post op. Her experience in the area of customised health and anti-aging solutions is invaluable in creating superior benefits from the inside out.

Francine is the author of Time to Live, published by Hodder and is a regular feature writer for Woman and Home, Prima, Red, Psychologies, Lloyds TSB to name a few, among numerous publications Corporate clients include: Price Waterhouse Coopers, St James Partnership, Ernst & Young, BP, Nokia UK, Lloyds TSB, JP Morgan, Orange, 20th Century Fox, BMW Headquarters,, Express Newspapers, Guinness - Diaego, Car Phone Warehouse, One-Tel, Dixon's, Holmes Place Health Clubs.

Francine appears monthly on ITV1 Good Morning, Channel 4's "Mathew Wright Show" and "Tricia" as the divorce doctor. Her new book The Divorce Doctor" was published in April 2009.

Visit her website at
Susan Hepburn GNEAH, MAHP, MNCH, MNCP. Accredited Hypnotherapist / Psychotherapist

Susan Hepburn has been advising PAS clients since 2001. She has been successfully enabling patients who fight to give up smoking and wrote the best seller "Stop Smoking in One Hour"

Susan is a world leading authority on weight loss working mainly between the States, Europe and London's Harley Street. She is widely accredited with the dramatic transformation of Lily Allen from a size 12 to a size 8. A-listers flock to Susan for her discreet service and no nonsense approach. Susan has over 20 years' experience of treating clients with weight problems, working with individuals and corporate clients with a success rate of over 96%.
From the desk of Joy Parker-Fleming (Senior Patient Advisor)
Monday 25 May 2020

"PAS was formed in Harley Street, London in 1998 to establish a unique aesthetic/cosmetic surgery advice service with a human face and voice.

PAS offers you advice from a selected team of highly experienced experts whose wealth of knowledge is here to help you "Look Good and Feel Great".

You can talk to us on our Freephone number 0800 033 6024 or in person by appointment, rather than just exchanging emails, going into chat rooms - or perhaps having conversations with a distant call-centre, staffed by sales teams, who may have no hands on medical experience or knowledge about aesthetic / cosmetic surgery.  Many companies and websites are actually sales driven and eager to sign you into committing to proceed to having surgery before having had a face to face consultation with a fully qualified GMC registered Consultant, who will assess your overall health and explore your personal expectations of your chosen enhancement.

PAS will ensure you receive accurate information on all aspects of your selected procedure, enabling you to be fully informed before proceeding to the next step of selecting a Consultant or Specialist Surgeon."